Sidmouth Resident wrote on 02-25-2012

Charity Let Down By Poor Restaurant Staff Attitude

When I walk round the farms at the Sidmouth Donkey Sanctuary the first impression is of a generally well run charity that cares for donkeys both in this country and overseas. However from my own experiences the Hayloft Restaurant really lets the Donkey Sanctuary down. I used to visit the restaurant on a daily basis but as low season progressed with less customers Hayloft staff seemed to want to leave early. I was told off by the Hayloft chef for ordering food five minutes before the food cut off point . During visits in November many of the Hayloft restaurant lights were deliberately turned off by staff half an hour before closure, this made it uncomfortable for customers who left early. On my last November visit I was met with a closed sign on the main door, the sign was turned to closed over an hour before the Hayloft restaurant was supposed to be shut, and all but one of the restaurant staff had gone off home. I raised my concerns with the Donkey Sanctuary Chief Executive as I could not be sure when I should travel as the restaurant was keeping erratic hours. As a local Sidmouth resident, I liked to support the sanctuary and by visiting its restaurant on a daily basis. The Chief Executives’ reply to me was simple, that he didn't accept my disparaging remarks, he didn't seem to want to understand the fact that I was a local daily visitor merely recounting my own experiences. Perhaps the Sidmouth Donkey Sanctuary should do more to address concerns from its own supporters and accept when things go wrong and when necessary retrain its staff. The Donkey Sanctuary must always remember that it relies on the loyalty of its supporters.